Article - "Employees Speakout Against Their CEO's"

According to the article, the top boss used to be more shielded from in-house criticism. With some exceptions, discontented employees tended to grumble among themselves or at a town hall meeting. They let labor leaders do the toughest talking, usually in pursuit of better wages or job security. What are some likely reasons for the shift described in the article?

Donald Hambrick, a professor of management at Penn State University's Smeal College of Business, said internal employee forums, "Are not so much about identifying problem employees, as much as taking the pulse to keep track of how you, as a leader, are seen and how you're doing." What are some of the issues with this fairly rosey/innocuous description?

By empowering employees to speak out, company leaders are opening the door for workers to criticize the boss. According to a Duke professor, "This is a double-edged sword of openness and transparency for a lot of companies and something that the new generation of CEOs is grappling with." As a young person, how would you recommend senior leaders deal with this "double-edged" sword?