Article: Kapner, S. & Ziobro, P. (2021, January 11). Retailers Say Skip Returns of Unwanted Items. The Wall Street Journal. https://www-proquest-com.nuls.idm.oclc.org/docview/2476504877/fulltext/834D9AFC83144B9FPQ/2?accountid=25320 Summary: Retailers have a new message for consumers looking to return an item: Keep it. Questions: How big of a challenge are returns to e-commerce retailers? In other words, what's the scale and scope of the challenge? What new approach are some retailers now using to handle returns? Critically evaluate - articulate both advantages and disadvantages - of the new approach to returns that you described in the earlier