Artificial Intelligence $($AI$)$ play a significant role in revolutionize business industry across various domains. AI has the ability to mimic human resources to create efficiency specifically in e$-$commerce.

$4\mathrm{.}1$ Explain several sectors of e$-$commerce where AI can replace humans in the operations for better communication productivity. $(4$ marks$)$

$4\mathrm{.}2$ Analyze how AI can mimic humans using Natural Language Process, Emotion Recognition, Sentiment Analysis, Speech Recognition and Smart Replies. $(6$ marks$)$