As a booking fulfilment specialist in Klook,

1. If the service operator inform that the service and product is not available and sold out, how would you respond by handling the order request in email by replying to the merchant?

2. If there is a force majeure (covid-19, natural disaster), customer request to amend, or cancel the booking. However, the booking a is non-cancellation policy and fixed date ticket. How would you advise the service operator or merchant on this issues in an email?

3. If customer demand for a full refund on a services. However, it is non-refundable as the ticket had been redeemed as told by service operator or merchant. If it is the ticket is still not yet redeem, then it is possible for refund. How would you deal with the merchant on this issues?