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As a branch manager for a financial services firm, you coach a team of account managers to help them achieve outstanding sales results. Over the
As a branch manager for a financial services firm, you coach a team of account managers to help them achieve outstanding sales results. Over the past quarter, sales have increased only marginally and are sharply below your growth target of 6%. You suspect the shortfall is the result of a skills gap. But the economy also grew slowly during the past quarter. Which of the following is the wisest course of action? A. Develop and implement a sales effectiveness training program. B. Concede that you could be the problem and sign up for coaching effectiveness training. C. Recognize that your sales targets are too ambitious and adjust them downward. D. Take no action, but closely monitor results to see what happens over the next few months
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