As a change manager, you have to lead with appeals to both the cognitive and the emotional (sometimes referred to as "Head" and "Heart") by using logic (for addressing the intellectual reasons for the need to change), and emotional intelligence (for addressing the feelings experienced in anticipation of and going through the change). Quite a balancing act. Many times, managers focus only on the cognitive being the rational quant folks they are and are dismissive of "feelings" and the coddling of employees, which they believe have no place in a professional work environment. The reality is these managers most likely don't know how to handle emotional concerns and are terrified at the prospect of attempting to do it. Does anyone think this an old-school attitude that has been changing in recent decades with the dramatic shifts that have occurred in the workforce? Or is there some other reason(s), perhaps