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As a Customer Service Manager at the Hyatt Hotel , do you think customer satisfaction survey would be an appropriate tool to measure customer service?
As a Customer Service Manager at the Hyatt Hotel , do you think customer satisfaction survey would be an appropriate tool to measure customer service? Identify four benefits using this tool and state how they might improve guests' experience
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Strategic Brand Management Building Measuring And Managing Brand Equity
Authors: Kevin Lane Keller
4th Global Edition
0273779419, 9780273780045
