As a general manager at Business Hotel. Lately, my hotel's restaurants have been receiving more negative reviews than usual on Facebook and Trip Advisor. Here are a few examples of recent reviews:

• "I asked for soy milk in my latte because I'm lactose intolerant, but I was served one with regular milk. When I mentioned this to the server, she said she'd bring me another one with soy milk, but she never did. Are they that busy??"
• "I said I wanted my steak well-done, but when it got to the table it was really pink! It took over 10 minutes to get the server's attention and when he finally came by, he said I shouldn't worry, most people don't get sick if they eat rare meat. Whoa, spare me the side commentary! I'm the customer and if I want my steak well-done, I should get it well-done!"
• "At the breakfast bar, they were out of rice krispies treats. My daughter was asking for them, she really loves them! I asked the employee supervising if they could get us more and they said they would, but after 10 minutes there still weren't any. My daughter started to cry! How hard can it be to just get a few boxes of cereal??"

1. what are the 5 reasons why these problems are happening
2. In the future, how will I use this information to more quickly solve each of the problems?