As a laboratory manager, listening is an essential skill to avoid misunderstanding in the workplace. According to the point given,

1. Definition of listening skills.

2. Elaborate thoroughly with the example for each of the elements of listening skill as below

-Pay attention to what is sent as a message.

-Be a good listener: don't interrupt.

-Ask questions to clarify your understanding.

-Be empathetic: try to understand what the sender feels.

-Understand linguistic styles: different people speak differently.

-Speed, tone, pausing all impact communication.

This is particularly true across cultures, and managers should expect and plan for this