As a manager, I have observed a significant improvement in our service quality since the implementation of our new customer greeting and seating policy. Firstly, the greeting aspect of the policy has created a warm and welcoming atmosphere for our customers. It sets the tone for their entire experience. By greeting customers promptly and courteously, we show them that we value their presence and are ready to serve them. This has led to an increase in customer satisfaction ratings. Secondly, the seating policy has streamlined our operations. By having a clear system for seating customers, we have eliminated confusion and reduced waiting times. This has resulted in a smoother, more efficient service, which in turn has increased our table turnover rate. In reflection, these changes have not only improved our service but also boosted our team's morale. Seeing satisfied customers and receiving positive feedback has motivated us to maintain this high level of service. It's a clear indication that small changes can have a big impact on overall performance. Summarize