As a newly appointed onboard services manager, Emma's major job tasks include responsibilities directly related to passenger inflight services and onboard sales as well as being in charge of flight crew catering expenses. This includes negotiations with suppliers, budgeting, cost control, and reporting. Catering services for the crew on duty are regulated by the flight crew union agreement, which describes in detail various aspects of flight crew working procedures, working hours, rest day policies, and the minimum meal requirements for the flight crew on duty (see Table 1)