As a project manager you sometimes need to conduct a quality audit when matters do not go to plan. Prepare to conduct such a project audit looking into the project's outcomes and deliverables as well as to review its processes. The audit should seek to measure the effectiveness of quality assurance/control tools, methods, and techniques used. It should also identify any opportunities for continuous improvement.

Start by developing your audit questions. These are the questions that you hope your review will answer. The questions should be relevant to the overall objectives of your system. The following are some examples of audit questions: Did the quality assurance/control measures used identify variations in the product or service? Have any issues arisen? Are employees aware of the quality requirements? Are quality procedures being followed?

You should have at least five (5) questions relating to the quality procedures.