As a result of our successful delivery of the Live Playlist system, we were asked by PizzaExpress to conduct an analysis of the booking management process used for their flagship live music venues. The existing system used a combination of email, spreadsheets and shared calendars which was proving cumbersome to manage.

Having completed and presented our analysis, we were commissioned to create a web-based workflow management system to control the entire artist booking process, from initial research through to post-event accounting.

The resulting system focussed on creating a booking 'wizard' to simplify and streamline the booking process. From this, a number of tasks could be automatically created and assigned to various members of the team to ensure that every aspect of the booking was addressed in a timely manner.

We also created a number of optimised dashboards, so that every member of the team could easily access the information pertinent to their goals and also see the status of any tasks assigned to them. For management, we provided top-down analytic views so they could easiliy see an overview of all current bookings along with up-to-date sales information, which was provided via an integration with their online Spektrix ticket sales system.

As the team were already used to using their Google Calendars to give them access to the booking calendar when out of the office, we also created a synchronisation system to push up-to-date booking information to the calendars.