As a result of the project, you plan to fire (let go) a number of employees. It is best not to let them know that this is going to happen until the project is implemented as morale will go down and it could possibly derail the project.

Question 16 options:

	True
	False

Question 17 (1 point)

Which of the following is true about system maintenance

Question 17 options:

	The help desk is the central point of contact for resolving issues
	Writing help desk scripts is a responsibility of the project team
	Help desk scripts and test scripts are exactly the same
	The help desk will attempt to resolve the user concern but if not pass onto the system maintenance team

Question 18 (1 point)

If the application interfaces with a third party like a vendor supply system, the core team is not responsible for testing with the third party as their system is not within our responsibilities

Question 18 options:

	True
	False

Question 19 (1 point)

The project change management discussed in class is not the kind of change required for configuration control of software or hardware updates/versions.

Question 19 options:

	True
	False