As a technical communicator, you may be expected to understand the SaaS processes yourself and need to successfully instruct your audience in the use of these platforms. What does this imply? That you need to be a subject matter expert in the SaaS platforms being used in the organization That you need to hire an expert to train you and your team on the required SaaS platform That you need to familiar with all the SaaS platforms available in the market That you need to set SaaS processes for all customers who will interact with the technical communications team