As a Trust & Safety Specialist, you examine and settle claims for items that are damaged or lost during the storage or moving process. The Clutter Limited Security Warranty provides, $1/lb of coverage and for a monthly charge customer's can obtain an additional protection plan of $1,000 or $2,500.

A customer filed a claim demand of $350 for a damaged dresser & $1,000 for a damaged TV. The customer had $1/lb coverage, and did not pay for the additional protection plan. You sent the customer a settlement of $100 for the 100lb dresser and $350 for the TV. The TV weighed 45/lbs but you utilized an internal customer appreciation SOP to provide a $350 settlement which is the current retail price of the 3 year old TV.

The customer sent Clutter the following email: "To whom it may concern, I am writing about claim #450958, and the unacceptable claim settlement offer. The TV cost me $1,000 new, as you can see by the attached receipt of my purchase in 2019 from TV-USA. Additionally, the dresser currently costs $350 as shown by the URL I attached when I submitted the claim. I will not accept this claim offer. Your vision statement of, "To make your life more convenient, so you can experience more of what you love." is false. I loved my TV and now you want to only pay me $350! I demand that my full claim demand is paid, otherwise I am going to go to all social media/review websites & take you to small claims court."

How would you respond to the customer email?