As an employee, you are required to share solutions with your customers regardless of the consequences. *

3 points

True

False

Social media gave more importance to the term 'scope of influence'. *

3 points

True

False

To achieve good customer service, it is important for employees to know how to use technology. *

3 points

True

False

Problem solving and decision making is a process with specific standards applicable the same to all customers. *

3 points

True

False

A creative solution is considered a perfect one whether it is put into action or not. *

3 points

True

False

A company can have a positive image but a negative reputation. *

3 points

True

False

To go through problem-solving process, skills are required that can be acquired through training. *

3 points

True

False

Customers usually set high expectations when dealing with companies. *

3 points

True

False