As an example, consider an organization that has empowered its employees, asking them to improve the quality, productivity, and responsiveness of their processes that involve repetitive work. This work could arise in a manufacturing setting, such as assembling cars or producing chemicals, or in a service setting, such as processing invoices or responding to customer orders and requests. Clearly, the workers would benefit from feedback on the quality (defects, yields) and process times of the work they were doing to suggest where they could make improvements.

Explain a role that would be used for sharing financial information with employees to help them in their efforts to improve quality, productivity, and process times.

Provide a thorough explanation of the types of financial information that would be helpful and the specific decisions or actions that could be made better by supplementing physical and operational information with financial information.