As an operations manager dealing with the Apple battergate scandal where users accused Apple of purposely slowing down their older iPhones, I would handle the issue several ways. Firstly, I would assess the situation to ascertain the facts. Next, I would implement an extra layer of quality control where the phones are inspected by a third-party external team in order to ensure there is no inside issue being created. I would implement these measures immediately and keep the stakeholders up-to-date on everything I am doing in order to rebuild their trust