As businesspeople, we know that the customer is not always right. However, we also know that an upset or disgruntled customer presents an opportunity for us to make things right. From a Hospitality standpoint, which of the following is true about an upset customer? Question 2 options: Forget what we said: the customer is, in fact, always right Customers are easy and inexpensive to acquire, so you don't need to worry about upset customers Extremely problematic and expensive customers (who cost you time and money) are worth every penny and should be consoled no matter the cost There can be value in de-escalating the situation and addressing the customer's problems sincerely You don't risk any social media blowout by ignoring an angry customer