As clinic manager, you want to find ways to improve your client's satisfaction in your large clinic. You know of a company that "infiltrates" your clinic and actually "pretends" to be some of your clients. The company's "clients" call to make appointments, come in to see your providers, use your laboratories, and other ancillary services. A report is made to the employers. It becomes an ongoing practice to help you identify areas for improvement. You use the report to educate your staff.If you are a staff person, what do you think of this practice?Should the results regarding a particular individual be used in the employee evaluation