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As Diana and Tony began their mediation, the mediator, Ava, explained, The objective of the session is to find a solution to the conflict that
As Diana and Tony began their mediation, the mediator, Ava, explained, "The objective of the session is to find a solution to the conflict that will meet the needs of both sides." Diana replied, "I'm not sure that's possible. There's only one piece of land, and it's not going to get any bigger. I don't see how this can be resolved other than one of us getting what we want and the other one going home a loser." Diana was using the __________ style of conflict resolution, but Ava suggested the group use the collaborating style instead. compromising accommodating avoiding competing
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