As e-commerce growth is continuing at a rapid pace, companies have to change their logistics footprint and fulfillment to match rising customer expectations. As we move into a post- COVID-19 environment, logistics executives plan to implement or enhance their technology, including warehouse management systems (WMS).

(a) You are tasked by the management of a Singapore-based home grocery service provider to look for a warehouse management system (WMS). This warehouse is currently operating with manual, paper-based systems. It stores and handles a wide range of products, such as drinks, frozen foods, fruits and vegetables, health and beauty, small household products, and so on. Compile a list of key functions that the WMS must have. Provide your reasons.

(b) Shortlist three (3) WMS that can meet the needs of this particular warehouse. Review the features of each WMS you have shortlisted based on your criteria. Recommend the best WMS for this warehouse. Give reasons to support your recommendations.

(c) The company plans to expand its business to online platforms. What other considerations should you take into account when shortlisting the WMS for this warehouse?