As F. Nicholas Jacobs toured the Windber Medical Center facility, he was dis-mayed by the industrial pink-painted walls, the circa-1970 furniture, and the snow leaking through the windows of the conference room. Employees earned 30 per-cent less than their counterparts in the area, and turnover was steep. As Windber's newest president, Jacobs knew he was the facility's last hope?if he couldn't suc-cessfully turn around the aging facility, it would mean closing the doors forever.Coming to Windber Medical Center in 1997, Jacobs was keenly aware that the hospital could be the next in a series of small hospitals that had fallen victim to a struggling economy. Determined to see that not happen, he began by making con-nections with the employees of the hospital and the community at large. Jacobs's first step was to interview the employees to find out firsthand what they wanted for the Windber community and the medical center. He also looked to members of local community groups like the local library, the Agency on Aging, and local poli-ticians and asked these groups what they wanted from their local medical facility. When Jacobs realized that octogenarians made up a larger percentage of the popu-lation in Windber, Pennsylvania, than in all of Dade County, Florida, he made it a priority to provide more options to seniors for improving their health and quality of life. He set forth a vision of a medical center that was more of a community center?a center that would allow members of the community to exercise in a state-of-the-art facility while having access to professionals to answer health-related ques-tions. Jacobs realized that keeping people in the community both physically and mentally healthy also meant keeping the hospital financially healthy. He made the center's new preventive care philosophy clear to the public: "Work out at our hos-pital so you can stay out of our hospital."Jacobs's efforts have paid off?in an era when small hospitals are closing left and right, Windber Medical Center is thriving. Under Jacobs's leadership, Wind-ber has established an affiliation with the Planetree treatment system, which inte-grates meditation, massage, music, and other holistic methods into traditional health care. Windber's wellness center, which offers fitness training, yoga, andacupuncture, among other treatments, opened in January 2000 and now generates over $500,000 annually. Gone are the pink walls and dated furniture?replaced with fountains, plants, and modern artwork. Jacobs recruited a former hotel man-ager to oversee food service. And despite the dismissal of about 32 employees (those used to a more traditional hospital setting had a tough time in the new envi-ronment), the staff has nearly doubled to 450 employees, and pay has improved. Windber has raised more than $50 million in public and private funding and has forged research partnerships with the Walter Reed Army Health System and the University of Pittsburgh, among others. The Windber Research Institute, Wind-ber's heart disease reversal program, has treated about 250 patients.

1. Consider the factors from the Situational Leadership model outlined in Figure 14.3. Apply these factors to Jacobs and Windber.

2. How do you think Jacobs would score on the least preferred co-worker (LPC) scale? Why?

Leader Behavior (High) Participating Selling Hi. Rel. | Hi. Task. Lo. Task I Hi. Rel. (Supportive Behavior) Relationship Behavior Lo. Rel. Hi. Task. Lo. Task Lo. Rel. Delegating Telling (Low) Task Behavior (High) (Guidance) Follower Readiness High Moderate Low Z Able and Able but Unable but Unable and Willing Unwilling Willing Unwilling or or Or Confident Insecure Confident Insecure Leader