As for the Presentation you should summarize your analysis of All cases studies in a set of PowerPoint slides ?

Answer Case study 1

1 with the planned utilization of data,details,business intelligence and awareness.Apple can pursue the utilization of its products and programms to monitor if they are having accepted and utilized by several customers or unable to fascinate attention and fail.Moreover the data and information is much unique to apple is which posses the ability to display outside acessory additionally app firms the utilization of apple products when constrasted with others.when apple offers statistics which display tablet users download many apps on ipad when compared to further tablets,the formation of acessories for ipad is much appearence to potential firms.This leads to produce a huge acessory selection found to ipad which was opposite to same other tablets gadgets.

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2 I think apple acheived business sucess with the utilization of information,information technology and people by perceiving a procedure to fabricate their product much compelling.through information apple determine in sales what to sell and who can reward in their product that outlines the advantages and disadvantages.the information technology helps to know how to exercise and handle information efficiently.

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3 Customer relationship management system permits the apple to raise the loyalty of customers and sustain profit.Additionally CRM allows to trace the buying and shopping atitude of customers offers them through the correct information depending on their choices which are earlierly noticed in the customer relationsjhip management.

Answer Case2

1-Types of systems

Exewtive support systems (ESS) :

a)Provides generalized compotirg capauly that can be applied to changing array of problems.

b)Typically use portal with web inteyale , or digital dashboard .

c)System help manager to create the marketing campaigns that with make a largest return of customers.

d)Ess systems also help the vail ski creaort to determine which lifts should be elevation.

e)Using this as an advantage , resort can inuears there lift espeed so that customers can enjoy more in the resort.

f)The system help the manager analyse that where to invest can get the mayor return.

-Tranraetion procuring systems (TPS):

a)Ghis is an informational scheme for the couection , a to rage , retrieval and modification of kaneachone made by organization.

b)Vail ski Resort used to couect basic data of the customers.

Eg : The customers experience or skiing and also their uisited

to vail ski resales . Brides that , the number of skiers that using .

each lift the number of rental . Ski equipment.

-Management Information systems (MIS):

a)This system help to provide middle managers with reports on firm's performance , to help the monitor firm .

b)They hope that the liner of each lift can keep shorter so that there wiu reduce the waiting time for customers.

c)The other advantage that mis brought to vail ski resort is to help them determine which the place that most popular and most skiers like to visit .

Denison support systems (DSS):

a)Dss helps vail resort to adjust the maintenance a chedulre of ski lift. By using this system, the manager can underl and which ski lift are used the most frequently by wstomers.

2-How do there systems improve the operation of burinres ?

The managers of vail ski resort who in charge to correct the databare to make a better and right derision bared on accurate data to by coueted in information system.

By this way , the vail ski resort can vail ski resort to attract the custom a to chose the vail ski resort and inures the growth of the boriners.

Ho there system can help the vail ski resort to determine which type of customer is the target customer in their marketing campaigns .

Vail ski resort can provide make und quality of seroiu to convenient the customer when they are in vail ski resort .bared on attractiveness point , vail ski resort will focus on satisfaction of customer demands to after customer to choose this resort compared with other competitors . because the resort will consider the customer needs and demands first.

3-how do there systems support decision making ?

Marketing campaigns ,improve the quality of equipment , or service and enhaur the profitability . ore the three different decisions that can be be reported by there system.

a)Vail ski resort should forces on marking campaigns .

b)vail ski resort should improve the quality of equipment or the service.

c)vail ski resort should improve the profitability. This is by earn the higher profit to return the investment of the business.

Answer Case 3

Ans 1- Below are the ways in which IT and IS can help to operate and achieve its objejctives-

a) It allows to reduce the transactional and operational costs at the distribution centers.

b) It helps to maintain long term relationshiops with customers as it can be used to track the customer historical purchase pattern and using which it can assist customer by providing recommendations.

c) It can help to offer products at such a nominal cost that a small town merchant is unable to provide . It can become a sustainable competitive advantage over the competitors and a reason of growth and profitability.

Ans-2 Below are the challenges-

a) Address the growing need for agility

b)Balance data accessibility with security

c)Adapt to a connected world

d) Bridge the skills gap

Balancing the security with data accessibilty is a biggest challenge. CIOs need to make sure that customer data is easliy accessible to them and at the same time they need to ensure that each customer transaction is secure on web.

Ans -3

- It is efficient and provides a faster, more convenient to performing business transactions.

- information are less prone to vulnerabilities ,information stored is confidential and sensitive

-Globalization has been realized because of the wonders of technology. Anyone can now do business anywhere within being constricted to the four corners of his room.

Information technology has helped walmart to give best user experience providing retail option in phones and with best user interface.It has helped walmart to get a trend on customer purchase behaviour and helps it to prepare sale strategies.

Ans -4

a) Information Storage and Analysis-Information systems store, update and even analyze the information, which the company can then use to pinpoint solutions to current or future problems. Furthermore, these systems can integrate data from various sources, inside and outside the company, keeping the company up to date with internal performance and external opportunities and threats.

b) Assist With Making Decisions- An organizations management team uses information systems to formulate strategic plans and make decisions for the organization's longevity and prosperity.

Answer case 4

1. SCM (Supply Chain Management) is the streamlining of a business' supply-side activities to maximize customer value and to gain a competitive advantage in the marketplace. Supply chain management (SCM) represents an effort by suppliers to develop and implement supply chains that are as efficient and economical as possible. .

As Zappos encourages customer communication and facilates supplier and customer relationships , SCM can benefit zappos in many ways. It will decrease the inventory cost by more accurately predicting demand and scheduling production to match it. Distributor and whole seller will be satisfied because the right products will reach the right customers at the right time.

2 . CRM (Customer Relationship Management) is a system which aims at improving relationship with the existing customers and finding new customers.It helps in collecting , organizing and managing the customer information.

By the implementation of CRM , Zappos will have many benefits :

Improved customer relations

Increase customer revenues

Maximize upselling and cross selling

Optimize marketing

Better internal communication

3. Integrating SCM , CRM and ERP together can take the whole responsibility for the comfortable and reliable data management , saving time for direct conversation with customers and focussing on taking decisions .

It can help Zappos in meeting business behaviour demands and multitasking styles.

4. Amazon purchased Zappos for $880 million. Amazon focus on warehouses and ineventories while Zappos aims at delivering WOW through service. Therefore Zappos has to take care of its customers and meet all the demands.

5. With the help of Amazon's supply chain , Zappos can expand its business by using analytics of past purchasing and browsing behaviour to sway buying habits . By using brand packaging and inviting customers to use your facility by helping them in things which gives zappos more profits.