As Jandt (2021) explains, sometimes conflict is so entrenched it requires a third party to help resolve it. For this discussion  share a conflict example where mediation was beneficial or necessary to resolve the conflict effectively and productively.

 

In your post,

• Explain the process of mediation and the communication techniques that are necessary for effective mediation using Jandt and one other scholarly source.
• Share an example from the textbook or  own experience where mediation was necessary.
• Describe the communication techniques the mediator used to facilitate the dispute resolution.
• Explain why mediation is important and can be so effective and productive.