As Janice observes all the steps in her Medicare billing process, she notes that only one staff member is doing coding reviews and that individual is always behind. She decides to add a staff member to also do coding reviews. What has Janice just done? Question 8 options: 1) Identified the bottleneck 2) Identified the need for an employee engagement survey 3) Identified and elevated the constraint 4) Identified the bottleneck and subordinated everything else to the constraint