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As Luca is in the middle of writing his project proposal, he realizes he has used a bit of company jargon in the objective that

As Luca is in the middle of writing his project proposal, he realizes he has used a bit of company jargon in the objective that his clients might find confusing. Which step in the KEYS strategy is Luca likely using to make this observation? Your communication interaction. Step back and reflect. Evaluate the professional context. Know yourself

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