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As manager of a customer hotline, Diego assigns each issue to a service technician and tracks its resolution. Technicians work independently to resolve the issue
As manager of a customer hotline, Diego assigns each issue to a service technician and tracks its resolution. Technicians work independently to resolve the issue and then provide Diego closure details. Diego is facilitating a(n) _______ communication network
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Performance Management
Authors: Robert Bacal
1st Edition
0070718660, 978-0070718661
