As part of your assessment, you took a leadership role in relation to quality case management and providing information advice on case management, including a complex case. Provide an evaluation of your supervision including: How effective you believe your supervision was Areas where you feel you performed well Areas you believe you can improve . Based on your evaluation above, what opportunities for development do you consider would be appropriate. List and describe at least two. As a leader of quality case management, it is important that you understand when client issues need to be referred. In your role, provide an example of where you have or would need to refer a client as it is beyond the scope of your role. As a case management supervisor, there may be issues that are beyond the scope of your role. Provide an example of where you have or would need to refer supervision issues. Briefly describe your role requirements and organisation procedures around this.