As the broker business has now grown substantially to the point you now employ four staff members in support roles to assist you and the two other brokers in meeting clients' demands and liaising with lenders and other parties. You need to restructure the business to improve teamwork and processes.

Briefly outline what you would do to initiate these improvements, taking into account:

(a) skills and knowledge of the staff member involved:

how current allocation of duties could be improved

how to effectively plan work to be completed and maintain a team environment, while considering constraints and available resources

(b) how data collection and storage could be better managed across the team while maintaining sustainability principles such as reducing paper documents

(c) identify and evaluate some professional development activities or tools that would improve knowledge and teamwork within the team.