As the front-line manager of a hospital admissions department, you have been instructed by your manager that a change in policy needs to be effective immediately. As a result, you must now meet your staff and instruct them to change they way they communicate with incoming patients. The staff will NOT have the time to receive any formal training on what is expected. You anticipate that you will be met with resistance.

Explain how you will conduct the meeting with your staff to minimize resistance. Summarize what you believe to be the roots of the staff's resistance and develop a plan to help them overcome this and thus be more comfortable in implementing the change.