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As the new HIM Operations Manager of Moraine Park Medical Center (MPMC), you've realized that the ROI backlog puts the facility at risk of an
As the new HIM Operations Manager of Moraine Park Medical Center (MPMC), you've realized that the ROI backlog puts the facility at risk of an information blockingLinks to an external site. claim. In order to develop a plan to address the immediate backlog need and address the long term ROI needs, you gather data regarding staffing and workload. She has gathered the following data: Current ROI Staffing: 4.5 FTE Workload: Tasks Volume (weekly) Average time to complete individual task Telephone Calls 100 10 minutes Open and log mail 100 5 minutes Subpoena 5 3 hours Walk-in Requests 50 20 minutes Insurance Requests 45 45 minutes Determine the additional FTEs needed in the ROI area. Use a 7.5 hour work day for your calculation
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