As the newly appointed manager of the ambulatory care department at Westchester Teaching Hospital System, you face several challenges and opportunities in expanding and improving the department. Here is how the scenario unfolds: Upon joining the organization, you quickly realize that resources for the department are scarce, and it has been underfunded for a while. This lack of resources has resulted in a lack of meaningful financial and statistical data to assess the department's performance accurately. Your department consists of 50 staff members, including administrative and clinical personnel. However, you observe open hostility between the two groups, which hampers effective collaboration and teamwork. Furthermore, the supervisors in the department do not take direction well, which poses a challenge to implementing new strategies and initiatives. You also become aware of the issues with staff behavior and non-compliance with rules. Staff members frequently come in late, call out frequently, miss deadlines, and display rudeness towards patients and colleagues. Addressing these behavioral concerns will be critical in improving the department's overall effectiveness and patient experience. Another significant challenge is the outdated and unappealing ambulatory care area. Improving the physical environment to create a welcoming and modern space for patients will be essential in