As the practice manager for a bariatric clinic, one of your responsibilities is managing the practice's social media accounts. This morning, you saw someone posted a review on the practice's Facebook page. The review included information about a botched surgery, where the patient experienced severe side-effects, resulting in long-term damage. The individual blasted your staff and the surgeon by name. You looked through the medical records and determined the individual (according to their name on Facebook) is not a patient of your practice.

Explain how you should handle this situation. What legal and ethical factors are there to consider? Should you delete the negative review, or respond to it?