As the pressures and intensity increases in the operating environment led by economic fluctuation and constant uncertainty and change, the pressures on revenue managers in the hospitality sector intensifies. The battle to sustain profitability and ensure return on investment (ROI) through utilisation of resources becomes a constant challenge.

1. critically assess the external and internal factors related to management of hotels;

2. demonstrate a critical understanding of revenue management and e-commerce systems;

5. understand and apply the legal regulatory framework of facilities management.

You are required to produce a concise but comprehensive review of the key considerations today that revenue managers and general managers in the hospitality sector must take into account in order to maintain ROI and maximise key resources. Your report should be appropriately underpinned using current and acceptable sources and examples of best practice drawn from industry are allowed. If using examples, please ensure that you fully explain why you have included them.