As the quality manager of Rapid Press Printers, a well$-$known printing and stationery shop,

you were tasked to carry out an analysis of the cost of quality incurred by the business.

The following table gives a list of costs incurred.

Cost Element Amount

Customer complaint remakes $ $81,000$

Printing plate revisions $28,000$

Quality improvement projects $14,000$

Gauging $90,000$

Other waste $39,000$

Correction of typographical errors $55,000$

Proofreading $350,000$

Quality planning $57,000$

Press downtime $185,000$

Bindery waste $53,000$

Checking and inspection $42,000$

a$.$ Classify the cost elements in the table above into the appropriate cost of quality

categories.

b$.$ Find the total cost of each cost of quality category and prepare a Pareto chart for

the categories.

c$.$ Interpret the results of the Pareto chart and provide recommendations.