As thestore managerof an independent bookstore for over 10 years, you have formed relationships with customers and local organizations. New employees just began working at the bookstore a month ago, and they would like you to share your tips for implementing business communication strategies into everyday conversations with loyal customers.

• What's 1 business communication strategy that would assist in managing customer relationships in the local bookstore?
• Why is this strategy pertinent to this business?
• What tools could be used to maintain this strategy?