1. As you analyze patient flow through the various "steps" in the clinic, where (or at which "step") do patients wait the longest in minutes? As a percent of total time for the "step"?
2. On average, what is the throughput time (sometimes referred to as "lead time") of a patient through the clinic?
3. What is the bottleneck in the clinic? Why?
4. Dr. Leitch should reject the option of buying another X-ray machine and hiring another technician be considered. Why is this a correct decision?
   • Analyze Exhibit 3 and Exhibit 5 from the case using the "Paediatric Orthopaedic Clinic_Wait Times and Activity UtilizationDownload Paediatric Orthopaedic Clinic_Wait Times and Activity Utilization" Excel file (there are two tabs) to help answer these questions.
5. During the hours that the clinic is open, how many patients are in the system?
   • To answer this question, watch the following video on Little's Law (just the first 2 minutes and 48 seconds is sufficient) - from YouTube https://www.youtube.com/watch?v=0l4osl5yYFo
6. What other improvement suggestions (that do not cost money) can you offer?
7. What are the capacity constraints in the system? What improvements should be implemented to alleviate these capacity constraints? (explain this in detail please)

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