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As you begin your journey with BPW you decide to investigate if customer service can be enhanced. Customers are increasingly demanding shorter lead times and

As you begin your journey with BPW you decide to investigate if customer service can be enhanced. Customers are increasingly demanding shorter lead times and exceptional service. The president wants answers to practical applications for service rendered. Do you feel that there is a direct link between service levels and Return on Investment? Explain the function of ROI and if it applies to the potential enhancements of service

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