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As you continue to observe interactions between employees and management, you start to believe that the two groups are just talking past each other. The

As you continue to observe interactions between employees and management, you start to believe that the two groups are just talking past each other. The communication model we developed in this course would suggest that these two groups have failed to adequately communicate which of the following to each other? Their history, since an understanding of past interactions might help resolve their disagreements Their body language, since nonverbal communication can sometimes convey so much more information than words Their desires and needs, since management appears not to realize that employees depend on the commission bonuses for their livelihood Their emotional literacy, since employees have been trained not to be very emotional on the job

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