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As you enter your second month, sales of high-margin items have hit a rough patch, and employees are concentrating more than ever on getting customers
As you enter your second month, sales of high-margin items have hit a rough patch, and employees are concentrating more than ever on getting customers to buy the items that bring the greatest commission bonuses. Suppose you wanted to have a meeting to discuss this attitude with your staff. Given the gap between employee interest and management's priorities, which of the following would be the best purpose for your meeting? To share with employees a big-picture view of sales numbers for the store, in comparison to the number of customers they are able to help per day To reorient employees to the store's sales goals, while hearing their concerns and connecting them to those goals To convince employees that it isn't in their financial interest to rely on the sales commissions, since it isn't clear how long that program will continue to last To instruct the employees on some of the longer-term goals set by management for the store, so that they are reminded what management expects of them
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