As you know, Toyota is famous for its four-step cycle plan/do/check/act. In addition, to the automotive industry, safety is paramount. Everyone should have been trained on the symptoms of groupthink and how to avoid the excess discounting or ignoring of negative external safety information. Take a moment and research Toyota's recalls in 2010 and then answer the question: If Toyota's training was more effective, would the recalls have happened to the extent they did? What if Toyota had documented the training which all employees underwent, would that have made a positive or negative impact? Do you think Toyota used training and documentation to avoid the same pitfalls? Why or why not?