As you lead your organization's performance management efforts, your chief human resources officer has real concerns about the buy-in among your staff. She has come to you to share her thoughts. With your knowledge in this area, informed by a class (MBA702!), you decide to offer your insights and thoughts. Assuming that you're developing your written comments for your upcoming meeting with her, answer the following questions in your three to four paragraph posting - as the Director of Quality Control for XYZ:

Among characteristics of good KPIs, which two do you feel are most important? Why? 

Based upon your understanding of work obstacles, how could you apply them to your own workplace? Extending Kaplan