As you recall, Hometown Cars have struggled to meet profit margins in all three of its departments (new car sales, used car sales, service, and parts). As the general manager, you set a new long-term goal for the sales teams to increase car sales by 10% over the next year.

Part 1. Goal Setting

1. Set short-term goals the team must accomplish to achieve the company's long-term goal. Include one monthly, one weekly, and one daily goal for your sales teams.

2. Develop a means to monitor progress toward those goals that will motivate the new and used car sales teams to meet those goals.

Part 2. Feedback

1. Imagine that one month has passed with the new goals. Prepare feedback to use in the future, in which you will respond to the measures of progress you defined.

2. Design feedback for both situations: is the team meeting the goals or not? Acting as the general manager, use the eight steps for providing corrective and affirmative feedback to write out the feedback you would deliver for each scenario.

The eight steps on giving constructive feedback

1. Accept internal discomfort. ...
2. generate a safe space. ...
3. State your intention. ...
4. Separate the person's work from the person. ...
5. Reframe the amount of feedback as an indication of care. ...
6. Encourage a growth mindset. ...
7. Acknowledge the subjective nature of the situation. ...
8. End on a positive note.