As you start your internship at North Mississippi Health Services (NMHS), you know that they emphasize "service excellence" (see exhibit 2.2). Your preceptor asks, "Do you know why this is important?" Your best reply is, "It's because..." Question 11 options: 1) "...NMHS wants to delight every patient." 2) "...it shows that, if all the parts of NMHS support each other, we will thrive." 3) "...it's 'best practice.' It's what all the leaders are doing." 4) "...it's what NMHS's competitors are doing