Ashley goes shopping with her 80-year-old mother who uses a wheelchair. As they enter the store the wheelchair accidently knocks over a vintage teapot worth R 3 000. Ashley apologises to the manager but the manager points to a large sign on the shop door that states: "NICE TO SEE - NICE TO HOLD - ONCE BROKEN - CONSIDERED SOLD."

4.1 Discuss Ashley's position as a consumer in terms of the applicable law.

4.2 Explain the role and importance of consumer protection groups.