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Ashley has worked in the accounts payable department at her firm for over 20 years. Her job has changed during this time, as advancements in

Ashley has worked in the accounts payable department at her firm for over 20 years. Her job has changed during this time, as advancements in computer technology have essentially eliminated all potential for processing errors. Ashley operates with little supervision because of her extensive experience and the routine nature of her job. Which form of leadership should Ashley's manager use? situational charismatic substitute transformational

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