Question
Ask yourself what the behaviors and actions (the climate) of the people tell you about the underlying values and beliefs (the culture) of the employees
Ask yourself what the behaviors and actions (the climate) of the people tell you about the underlying values and beliefs (the culture) of the employees of Southwest Airlines. Does this differentiate Southwest in your mind from other airlines? How?
In these two videos below:
https://www.youtube.com/watch?v=lPm3wN8Knho
https://www.youtube.com/watch?v=SC1OA5jELTs
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Management
Authors: Stephen P Robbins, Mary Coulter
11th Edition
9780273752776, 132163845, 273752774, 978-0132163842
