ASM453-ADMINISTRATIVE OFFICE MANAGEMENT

Dato' Malek Ridzuan is the founder of Bumi Maju Sdn. Bhd., which is one of the most successful business empires today. The division of labor and the hierarchy are important aspects of an organization's structure. Meanwhile, the levels of authority, control, and communication are the key factors in ensuring the proper function of an organization, which have always been a priority to Dato' Malek Ridzuan. In fact, Dato' Malek Ridzuan himself has provided all of his employees with the authority to make unsupervised decisions based on their intuition rather than following a chain of command. This means that the employees are given the ability and authority without their supervisor's approval to take action, thereby leading to high-quality work and performance. As a result, the employees have more confidence in themselves and the management. Dato' Malek Ridzuan also makes sure that an employee's work assignments should be based on his/her knowledge, skills, and abilities to ensure that he/she is able to perform the job satisfactorily. Bumi Maju Sdn. Bhd. has a flat hierarchical structure that enables quick and efficient decision-making because decision-making authority is delegated to levels of management at points below the top. This organizational structure also allows a wider span of control in which a single manager or supervisor oversees a large number of subordinates. Dato' Malek Ridzuan describes Bumi Maju Sdn. Bhd. as a "family," emphasizing its informal but strong belief system and values. This culture enables Bumi Maju Sdn. Bhd. to have effective employees who work together to further the group's interest. However, Dato' Malek Ridzuan has always maintained the belief that the employees are the biggest force of the organization and, as such, should be treated with respect. (a) Describe the type of structure used by Bumi Maju Sdn. Bhd. (4 marks) (b) Cite TWO (2) examples to support your answer in (a) (2 marks (c) Identify and explain THREE (3) organizational principles implemented by Bumi Maju Sdn. Bhd. (9 marks)